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Stichworte: retail chain steals customers
Research has shown that customers are more likely to choose a self-service channel if they have
What is the function of cytochrome c in the electron transport chain quizlet?
This model emphasizes the quick turnover of a product with a short life cycle.
What helps an organization identify its customers across applications quizlet?
A store that is easy for potential customers to see has high __________________.
Which of the following is a reason the retail inventory method is widely used?
Which of the following are avenues for performing value chain activities at a lower cost?
To find out the chain of command in a company, one should consult the companys:
What class of intermediaries operate between manufacturers and industrial customers in B2B markets quizlet?
The 2nd highest country after the USA in square footage of retail space per capita is
Which of the following essential characteristics of cloud allows customers to closely match resource consumption with demand?
Where would you find the manufacturer and distributor in a typical supply chain
Which of the following is one of the business areas of supply chain management?
Global terms are an encompassing, effective way to build credibility with your customers.
What refers to the line of command which runs from top level to the lowest level of management?
What is a blog How can a business use blogs to develop relationships with customers?
Which of the following describes a group of products that are closely related in terms of either how they work or the customers they serve?
The refers to the elements the salesperson assembles to make sales to prospects and customers
What are the two basic methods for obtaining primary information about customers?
Which of the following is not an element in the development or chain of infection
________ are online retail operations that allow customers to purchase goods and services.
What type of retail locations have one or more anchor stores and a number of attached retail specialty stores?
Which dimension of service management considers an organizations activities and how they are organized?
Offering information about a customers competitor in exchange for an order is unethical
Is a firms total product offering designed to satisfy a group of target customers?
What type of competition occurs when there are many firms competing for customers in a given market but their products are differentiated group of answer choices?
The largest retail company in the world is headquartered in the united states of america.
Is the marketing of additional related products to customers based on previous purchase?
A value chain analysis views a firm as a series of business processes that each add
When using the conservative retail method What effect does freight have on the cost retail ratio?
What is a main difference between a concentrated retail system and a fragmented retail system?
Communicating directly with potential customers to determine and satisfy their needs
Which of the following can be cited as an example of a supply chain management system
When a company is involved in more than one activity in the entire value chain it is?
What is the chain of custody a list of all people who had possession of the evidence?
Which of the following is a factor that increases a hosts susceptibility in the chain of infection?
A moment of truth can be described as a situation where the customers expectations were met.
What is the focus of a firm that develops a relational orientation with its customers?
Retailers are a key component in a supply chain that links manufacturers to consumers.
Which of the following activities would be classified as a primary activity in the value chain?
Which element of marketing mix includes after sales services offered to the customers?
Which of the following might be considered a red flag in a customers account activities?
Companies today see channel members as first-line customers and practice strong ________.
Which of the following terms describes a customers product or service evaluation and the result of their experience when their needs and expectations are met?
What is the term for the process of grouping customers into market segments according to what is sought from the product?
Which term refers to a company that is involved in more than one activity in the value chain?
What are the three elements that require integration to be successful in operations and supply chain management multiple choice?
Which term refers to integrated knowledge sets within a company which set it apart from its competitors and deliver value to its customers?
What in the cloud means that a single instance of a system serves multiple customers quizlet?
Businesses that collect data about their customers have a(n to protect the data from misuse)
A(n) _____ focuses on the need for service providers to build strong bonds with customers.
Why is it important in supply chain management for suppliers to have visibility into a companys?
What type of retail store is divided up into departments of similar types of product lines?
Which of the following is not an opportunity for effective management in the supply chain?
In the value chain, which of the following activities is deemed to add direct value to a firm?
What percent of a products retail price is spent on developing designing and producing the package?
When a company chooses to have another firm perform a business process or service that is part of the companyâ € ™ s value chain this is called?
Which of the following refers to the connection point between the ISPs part of the network and the customers portion of the network?
Which of the following scenarios illustrates a moment that exceeds the customers expectations
Process of communicating with potential customers in an effort to influence their buying behavior.
What are the different collaborative planning forecasting and replenishment CPFR scenarios and how do they benefit supply chain partners with examples?
Which concept holds that firms must strive to deliver value to customers in a way that maintains or improves the consumers and societys well being?
Is dividing work activities into separate job tasks This is also called division of labor?
Are personal and nonpersonal statements about a service made by an organization to customers
Materials management is the purchasing of goods and services to meet the needs of the supply chain
What uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory?
Which term refers to all the activities involved in making products goods and services for customers group of answer choices?
What do you call the area in which the living things interact with one another and with their environment * 1 point?
When supply chain members that buy and sell to one another are not in agreement about their goals?
What is the process of collaborating with suppliers and customers to create offerings that have value?
What is the primary means that many customer service professionals use to determine current needs of their customers?
What requires putting yourself in the customers place and trying to relate to the customers needs wants and concerns?
What was responsible for the unparalleled shift in the balance of power from companies to their customers?
Are one of the best marketing strategies that businesses can use to build customers trust while maintaining their brand value?
In which of the five basic supply chain activities do you support customers and product returns multiple choice plan source deliver return?
In which of the five basic supply chain activities do you build relationships with suppliers
In the basic supply chain plan refers to preparing to manage all resources required to meet demand
How does Porters competitive forces model help companies develop competitive strategies using information system?
What term is used for describing the offering and its value to potential and current customers?
Is decisions and activities intended to create and maintain a certain conception of the firms product in the customers mind?
Which of the following terms best describes the environment that includes the forces close to the company that affect its ability to serve its customers the company?
What is a form of paid non personal promotion to inform persuade or remind customers about a specific product company or idea?
An investment adviser representative may share in the profits and losses of a customers account
When a new product or new retail chain steals customers and sales from the organizations older products and retail outlets What is it referred to as?
Which of the following specimens may require chain of custody documentation when it is collected?
Which of the following traditional solutions enables manufacturer to deal with uncertainties in the supply chain?
How can it be described to satisfy all the customers demands by a product which is determined as per the customer need?
Which term refers to the all important first group of customers that have taken a chance on a new product and are willing to buy again?
Customers usually use only one channel for all transactions even if multiple channels are offered
Which pricing tactic involves customers paying on a periodic basis normally monthly or yearly for access to a product?
What is the correct term for a retailer that sells in more than one channel multiple choice question?
When a new product or new retail chain steals customers and sales from the organizations older products and retail outlets What is it referred to?
Which process permits the marketers send addressable Customd interactive message to customers?
Departmentalization is based on territory or the physical location of employees or customers
What value-chain activity is involved in the management of bringing a new product to market?
When top managers design an organizations structure and establish a chain of command they are essentially creating ad hoc committees?
What basic promotion objective can be sought by a producer who has won brand insistence among its target customers?
What structure do organizations adopt when they organize divisions according to the type of customers they focus on?
What can effective and efficient SCM or supply chain management systems like the one at Procter & Gamble enable an organization to accomplish?
Tactical information sharing offers the best opportunity for improving supply chain performance.
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